Privacy Policy & Personal Data Protection

1. Introduction and Scope

This Privacy Policy describes how Mare In S.r.l. ("Data Controller", "we", "our") collects, uses, stores, and protects personal data of users ("Data Subjects", "tourists", "guests") visiting the Dormidove portal and using our services, including our "DormiDove searches for you" accommodation request service and contact forms.

2. Data Controller and Contact Information

The Data Controller responsible for personal data processing is Mare In S.r.l., with registered office at Via Olmetto, 17 - 20123 Milano - (MI) - Italia. For any questions or to exercise your personal data protection rights, you can contact us at: info@dormidove.it or via WhatsApp at: +39 327 777 3854.

3. Personal Data Collected

• Identification and contact details: Full name, Email address, Phone number or WhatsApp contact voluntarily submitted through request or inquiry forms.
• Stay specifications and travel preferences: Requested destination or town, dates of arrival and departure, number of guests (including groups or children), target budget, and specific requirements (e.g. pet friendly, parking, accessibility).
• Technical browsing data: Anonymized IP address, technical session cookies strictly required for website operation and aggregated viewing telemetry without commercial profiling.

4. Purposes and Legal Bases for Processing

• Provision of the 'DormiDove searches for you' Service: Tourist request data is collected to notify local verified hosts in the requested area, allowing them to provide direct, 0% commission accommodation quotes. (Legal basis: Performance of pre-contractual measures upon request - Art. 6(1)(b) GDPR).
• Customer Service & Assistance: Replying to questions, support tickets, or inquiries submitted via contact forms. (Legal basis: Service performance - Art. 6(1)(b) GDPR).
• Legal Compliance: Fulfilling accounting, tax, or legal obligations mandated by EU or Italian law. (Legal basis: Legal obligation - Art. 6(1)(c) GDPR).

5. Data Sharing with Local Hosts

Due to the nature of the "DormiDove searches for you" service, your inquiry details and contact info are forwarded only to verified hosts registered on Dormidove in the selected area. These hosts act as Independent Data Controllers once they receive your request to formulate and send direct offers. Mare In S.r.l. never sells or transfers your personal information to third-party data brokers or advertisers.

6. Data Retention Period

Data collected via "DormiDove searches for you" and contact forms is retained in our secure database for the time strictly necessary to fulfill your request and receive host offers, and in any case for no longer than 24 months, unless required by statutory obligations.

7. User Rights (Articles 15-22 GDPR)

You may at any time exercise your rights under Articles 15 to 22 of EU Regulation 2016/679, including the right of access, rectification, erasure ('right to be forgotten'), restriction of processing, data portability, and withdrawal of consent. Requests can be sent directly to the Data Controller at: info@dormidove.it.